Comments on: Navy Federal Credit Union Review

By: JAMES

JAMES — Tue, 28 Jul 2020 12:23:49 +0000

Customer Service is atrocious once they get your business. Just refinanced a car loan with them and will be refinancing it with another lender as soon as I can. Will never do business with them again.

By: Paul

Paul — Tue, 25 Jun 2019 22:30:21 +0000

Interesting comments about NFCU customer service. I am a retired DOD civilian & been an NFCU member for over 35 years. When I was working I would go to the NFCU at our DOD facility. Now that I’m retired I call the toll free number. My experience has been very good with the telephone customer service representatives. Every one has answered my questions & helped me with using their mobile app. I have never heard this complaint from any of my friends who have retired & use the toll free service. Most of my friends moved to a location where there are no NFCUs within easy driving distance so they have no choice & have to rely on telephone contact. Just my 2 cents.

By: Debra

Debra — Tue, 14 May 2019 12:12:06 +0000

Don’t take the customer service as stated above “With a grain of salt”. That is how companies stay in business. It is still terrible and we have taken our money elsewhere.

By: David Mills

David Mills — Mon, 11 Mar 2019 23:01:32 +0000

There are some serious issues with the customer service at Navy Federal that extend beyond biased inferences or opinions about treatment. For example, they have no branch phone numbers. The phone number they list for every branch is for their general customer service line. If you e-message customer service, the policy for Navy Federal customer service is to provide no identification information regarding the person you are speaking to, not even an identification number. So, you do not know if you have ever requested help from that person before or had a poor experience with them. These are not common policies, I have never been with another banking institution that wanted to operate behind a veil from their customers to this degree. Good customer service comes from institutions that build their policies around putting their customers first, not around building defenses against the customers.