By: wilfried mai

wilfried mai — Tue, 26 Mar 2019 21:33:30 +0000

Total Protect is the WORST INSURANCE COMPANY ever – placed claim for garbage disposal issue on MARCH 3, first company they referred me to never called back – second company I requested came, determined piece had to be replaced – PAID THE $125 DECUCTIBLE (used to be $50 now it is $125). The service provider called back Total Protect to have them order the piece – thenI had to wait several days to be called to SCHEDULE a delivery of said piece, for which I AGAIN had to take off work and wait home over a FOUR hour window (tried to have it delivered at my work: IMPOSSIBLE!!!) – piece finally delivered – had to wait yet again SEVERAL DAYS to have a new appointment made with the service provider to come back and replace it – they finally came in this past Friday (THREE WEEKS AFTER CLAIM WAS PLACED!!!) and SURPRISE, Total Protect had ordered the wrong piece (a GE, NOT an Insinkerator, and it would NOT fit in!!!). Called Total Protect, was told that the WRONG piece would have to be picked up at my home (HENCE me again taking off work and waiting for the stupid truck!!) and THEN when they receive it THEN they will order a new one!!! AS of today Tuesday morning (FOUR days after tech came in and determined Total Protect had ordered the wrong piece), still no call to arrange for a pick up, NOTHING! So I had the piece replaced by a local plumber – cost me $425 but was done in less than 24 hours.
Called Total Protect to cancel my account since they perform so badly, and I was talked into not cancelling by the customer service lady on the premises that I have been a customer for 13 years (!!!). She tried to connect me to people to get a refund of the $125 deductible I had to pay initially for the claim – was bounced from place to place for about 2 hours – now being told it is NON refundable. So I called again to really cancel my account this time, and I am now told I will have to pay a $103 cancellation fee!!!! WHAT???? So freaking upset with this company and how difficult it is to process anything with them! UNBELIEVABLY incompetent!!!!! Almost all techs I had to deal with every time I placed a claim were super difficult to get a hold of or would simply not return calls… if you review these techs on line you can see a lot have really bad ratings and reviews.

By: Mike Hensley

Mike Hensley — Sat, 05 Jan 2019 07:16:39 +0000

On the other hand, where the pedal meets the metal, Consumer Reports states, Choice Home Warranty “repeatedly made it difficult if not impossible for consumers to realize the benefits of their so-called warranties,” the New Jersey Division of Consumer Affairs said in a statement announcing the complaint, which was filed in state superior court in Middlesex County. Additionally, 957 complaints earned them an F rating with the Better Business Bureau.

Comments on: 6 Best Home Warranty Companies – Updated 2024

By: wilfried mai

By: Mike Hensley